Frequently Asked Questions (FAQs)
What kind of services do you offer?
Our streamlined process comprises extensive proofreading (spelling/typos, grammar, punctuation) and editing (sentence structure, coherency and flow, concise and clear use of language, academic terminology/tone). We ‘polish up’ your manuscript and prepare it for publication or print.
We also offer other services such as Citations and References Adjustment, Style Format Adjustment, Paraphrasing, Turnitin Report Creation, and Language Translation. You can learn more about our services here.
What type of documents do you proofread?
We proofread work for clients from four main categories:
Research articles, journal papers, conference proceedings, research theses/dissertations, research proposals, grant proposals, abstracts, extended abstracts, systematic literature reviews, quantitative research methodology, qualitative research methodology, admission essays, presentation slides, etc.
Fiction novels, non-fiction novels, books, magazines, stories, screenplays, scripts, self-help material, poetry, blog posts, etc.
- Business and Corporate
Technical reports, legal documents, marketing content, website pages, instruction manuals, annual reports, corporate material, market analysis, Power Point presentations, etc.
- Job Applicant
Resume, curriculum vitae (CV), cover letters, application letters, personal statement, etc.
What disciplines and background areas do you cover?
Engineering and Technology
Chemical Engineering, bioengineering, materials engineering, nanotechnology, thermodynamics, process engineering, civil engineering, hydraulic engineering, structural engineering, architecture, electrical engineering, applied physics, control systems, electronic engineering, robotics, semiconductors, telecommunications engineering, biomaterials, nanomaterials, polymer engineering, photonics, mechanical engineering, biomedical engineering, industrial engineering, nanoengineering, marine engineering, optical engineering, cybernetics, systems engineering, graph theory.
Computer Science / Information Technology / Artificial Intelligence
Algorithms, data structures, artificial intelligence, neural networks, deep learning, supervised machine learning, natural language processing, computer vision, image processing, data mining, data science and analytics, support vector machines, expert systems, Bayesian networks, computer graphics, computer networks, cryptography, parallel systems, information architecture, information retrieval, distributed computing, operating systems, compilers, programming languages, quantum computing, software engineering.
Biology / Chemistry / Life Sciences
Anatomy, cell biology, biochemistry, biotech, genetics, histology, microbiology, molecular biology, pathology, physiology, virology, zoology, geochemistry, chemical engineering, marine chemistry, organic chemistry, pharmacology, polymer chemistry, environmental chemistry, geobiology, astrobiology, applied physics, fluid dynamics, solid state physics, thermodynamics.
Health / Medicine / Pharmacy
Clinical physiology, dentistry, nursing, dermatology, physiotherapy, pharmaceutical sciences, pharmacology, physical fitness, physical therapy, public health, surgery, sports medicine, urology.
Business / Economics / Finance / Management
Economics, macroeconomics, financial economics, public finance, corporate finance, hedge funds, accounting private equity, venture capital, financial planning, commercial banking, tax accounting, external auditing, Islamic banking, marketing, E-business, management information systems, risk management and insurance, business ethics.
Arts / Humanities / Linguistics / Social Sciences / Law
Performing arts, visual arts, language/linguistics, literature, history, philosophy, theology, anthropology, political science, social work, sociology, psychology, family law, environmental law, criminal law, immigration law, corporate law, education, distance education, online learning.
Who will proofread my document?
Our team consists of subject-matter experts, with advanced qualifications at the Master’s and PhD level from top Universities, and multiple years of editing experience. You can learn more about our team of proofreaders here.
Do you track the changes made to my document?
Yes, we send back both the tracked changes version and a clean version of the document in MS Word format.
How do I get a quotation?
You can get a quotation within the same day by filling out our inquiry form and uploading your manuscript.
Do you offer a free sample?
You can check out some proofread samples here to get an idea about the overall quality of our work. If that is not enough, you can send a 500 word sample document to us, and we would be happy to proofread that free of charge.
Do you offer revision if required?
We offer free revision of the document for up to seven days after delivery. It would be re-assigned to the same proofreader.
Do you provide a proofreading certificate?
Yes, our Official Proofreading Certificate is recognized by all major research-based universities and WoS and Scopus indexed journals. This is provided upon request.
Can you provide some testimonials for your service?
How can I contact customer support?
You can send a direct email, call us, or use the live chat. Our customer support team is available 24/7 to assist you.
How long have you been in operation?
We have been in operation since 2012.
Do you collaborate with Universities, Journals and Businesses?
Yes, we are in collaboration with many Universities, publishing journals, businesses and industry experts from around the globe. Please do contact us if you are interested to collaborate with us.
Is my document kept private and confidential?
We enforce strict confidentiality measures and a secure streamlined system for complete peace of mind. All of our proofreaders have signed non-disclosure agreements, and your documents are deleted after proofreading and delivery. We would be happy to sign any non-disclosure agreements you provide.
Is your payment system secure?
The payment gateways on our website use up-to-date security protocols to ensure your personal and financial information are encrypted and safe.
How do you calculate your proofreading/editing rates?
What payment options do you provide?
We currently use PayPal or Credit Card payment. Please contact us for alternative payment options if needed.
Do you provide a payment invoice/receipt?
Yes, we provide an initial formal invoice if needed by the institution. A receipt is also issued after payment. These are provided upon request.
Do you provide same-day delivery?
Yes, if you are on a tight deadline, we offer same-day delivery for documents up to 10,000 words. This would be charged at a higher rate compared to the standard proofreading delivery time. If you would like to get a same-day delivery quotation, kindly mention this in the “Special Requirements” section in the inquiry form.